Questions, answered.
Delivery, sizing, colours and returns. If yours isn't here, the contact page is one click away.
Orders and delivery
How long will my frame take?
Every frame is made to order. Delivery is free and arrives within two weeks.
Where do you deliver?
Anywhere in Australia. We don't ship overseas yet.
Can I track my order?
Yes. You'll get tracking by email once it's on its way.
Ordering for Christmas?
The last order date for Christmas delivery will be in early December. We'll confirm the exact date here by mid-November. Earlier is safer.
Not sure which frame they'd like?
Give them a gift card and let them choose. Each amount covers a frame outright, from $170, sent by email, with no expiry. See gift cards.
The frames
What can I put in one?
Photos, mostly. Then everything else worth keeping: a strip from the photo booth, a few Polaroids, the boarding passes from that trip, a grand final ticket, Nan's handwritten recipe, the love note you've kept for years.
Will my photo fit?
Still and Bias hold a 10 × 15cm print, the shape of most phone and camera photos. Bare has no cutout, so you can place what you like. Working with a different size? We can cater to most custom requests. Get in touch.
Can you print my photo for me?
Yes, on Still and Bias, for $30. Upload it when you order and drag to line it up. We print it at 10 × 15cm on smooth matte paper and fit it behind the mat, so your frame arrives ready to hang. You can swap it later.
What photos print best?
The original from your camera roll, rather than a screenshot or a copy sent through a messaging app, which lose detail. The page rates the print quality as you upload, so you'll know before you order.
Landscape or portrait?
Either. All three frames hang both ways.
What colours are there?
Walnut, Teak, Merlot and Chrome, across Still, Bias and Bare.
Can you make something different?
Yes. A different size, a new colour pairing, a cutout where you want it. Get in touch with what you have in mind.
Returns
Can I return a frame?
Because every frame is made for you, we don't offer change-of-mind returns. Your rights under Australian Consumer Law still apply.
What if it arrives damaged?
Email hello@visionseditions.com with photos within 48 hours of delivery, and we'll repair, replace or refund it. Keep the packaging until we've sorted it.
