Refund policy

Because every frame is made to order, we don't offer refunds or exchanges for change of mind. Please check the size, frame and colourway before you order.

If your frame arrives damaged, faulty or not as described, we'll make it right. Email hello@visionseditions.com within 48 hours of delivery, with your order number, a few photos of the frame and packaging, and a short description of the issue. Depending on the issue, we'll arrange a replacement, repair or refund.

Our products come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.